Once you place your order, you may cancel for a full refund up within 3 days of date of purchase. Cancelation requests received after 72 hours will be treated as returns. To cancel your purchase please call our online support team at 855-578-5200 or email us at OnlineSupport@Valuecitynj.com.
Our online customers have the option to return a purchase if they are not satisfied for any reason within 7 days of delivery. Unfortunately we cannot accept returns on mattresses, boxsprings, pillows or any other bedding products. You will receive a refund for the amount of the merchandise and any applicable sales tax less your delivery fee and a 15% restocking fee. We will not accept returns after 7 days of delivery. To arrange for a return call our online support team at 855-578-5200 or email us at OnlineSupport@valuecitynj.com
Refunds on credit cards or financing are only credited to the card originally used as payment.
Value City Furniture is proud to extend its delivery services across New Jersey as well as Staten Island, South Eastern Pennsylvania and Northern Delaware. Most of our items are available for delivery within 3 days of purchase. Once your order is placed, you will be contacted by a member of our online support team within 2 working days to review your order and schedule your delivery date.
We offer a full service delivery. We will set up your furniture in the desired room and remove all the packaging. Please have your rooms ready and have all stairways and hallways clear. Take any pictures, mirrors and other objects off the walls. Our drivers are not permitted to move your existing furniture or electronics.
Value City will remove, at no additional charge, on a one-to-one basis, your replaced bedding at the same time your new bedding is delivered. If hoisting is necessary, customer agrees to pay additional charges.
We strive to ensure that your merchandise arrives to you in showroom condition. If your new furniture is not in showroom condition damages must be reported to our customer service department within 7 days of delivery. Customer Service can be reached at 1-800-257-2507 Option 9.
Value City reserves the right to:
Inspect damaged merchandise in your home
Provide Service in your home or our warehouse
Repair or replace at the discretion of our Customer Service Department
All marks,images,logos,text are the property of their respective owners.